Originally Posted by
Kacee
Sorry, I'm not buying. Personal Ambassadors were abolished last year, per David Flueck's March 26, 2020 email ("I know many of you will miss the one-on-one relationship you may have built or were looking forward to building with your Ambassador this year.").
I could see one-off high value clients still having a Marriott sanctioned direct relationship with an Ambassador given that Cobalt still exists and functions this way with a direct contact, but I agree the policy is clearly personal ambassadors are no more. Personally, I have not seen any evidence of dedicated personal ambassador arrangements.
I still know the extension and contact for my Ambassador, but they aren’t my dedicated Ambassador anymore.
What the truth is only the OP will know. 🙌🏻
Originally Posted by
cfabar1
I wonder how many people with ambassador status have called Marriott since this post demanding that they have a personal ambassador reinstated….
Not enough to have Marriott even consider a change to the policy would be my guess. I don’t believe Marriott truly values the AE tier, perhaps a limited set of high spend guests, otherwise Marriott has demonstrated customer service and loyalty isn’t a priority.