Originally Posted by
FlyerWx
I just tried again 48 hours ago and still nothing... I'm probably on a list or something
(or they really do respond quicker if you have status)
Probably the latter, but I would also guess (just speculating) that it probably depends which category/checkboxes you check off, with certain ones receiving higher priority.
Originally Posted by
diburning
Is there a line to call to reach someone who handles SkyMiles? I had a flight credit incorrectly. I booked flights last year with Delta Gift Cards, which I then had to cancel due to the pandemic, and the credits that the system generated were broken due to the payment type, so they had to manually reissue them. When I used them last month I wasn't credited the MQMs, MQDs, or SkyMiles for the portion paid for by the credits.
I sent them a message on the contact form on the website a week after the flight credited. That was close to a month ago. I didn't receive any sort of response or fix.
I'm still waiting for anything other than an automated response from a crediting issue in April
others do seem to have had luck getting these fixed immediately by calling in but I haven't tried asking yet myself.