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Old Jul 9, 2021 | 8:56 am
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Originally Posted by SHLTP
What amazes me is how frustrated so many lifetime Titaniums and annual Titaniums are frustrated w Marriott yet their #s are OK. Does this mean Marriott's spread and corporate contracts mean loyalty and satisfaction doesn't matter and they'll keep making money or does it mean Marriott will get smacked once covid is over?

I'm asking as a potential investor. I'm bullish on hospitality but perhaps it's time to think about a short on stock... Or maybe go long as customer satisfaction can't get worse
I would also call into question the number of Titanium guests that are truly frustrated with Marriott to the point of taking their business elsewhere. If I had to bet, I would say that many people, including many Titaniums, are willing to accept poorer service, recognition, and benefits as a consequence of the pandemic and subsequent recovery period that they feel are going to be found across the entirety of the hospitality and service industries. Personally, as a Titanium and a Globalist, I have found that Hyatt properties seem to be recovering towards pre-pandemic norms a bit faster than many Marriott properties (although, of course, this is still very property-dependent as I have had some really positive Marriott stays, too), but I would be lying if I said that I wasn't worried that Hyatt will eventually go into the same financial pitfalls that SPG did back in the day (if they haven't already).
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