So, just sent in an application for a new Canadian passport for my daughter (we live in the US). She is 6, so the first one is expiring later this year, and kids in Canada can not do a renewal - they have to apply basically as if they've never had one before.

As required, we included her original citizenship certificate and current Canadian passport in the envelope with the application, and sent via Fedex Ground last week. Well, Fedex Ground seems to have lost the package - they still claim it will arrive in Gatineau tomorrow, but the last scan was a week ago in Tracy, CA (about 25 miles from where we live), and Fedex doesn't seem to have their act together - no one can seem to get a hold of the local station where it was last scanned, a trace hasn't revealed the package, and no one seems to be able to find the darn thing. (I also wonder why Canada won't accept notarized doc copies vs. requiring originals....but that is for another thread...).

I'm going to give it to early next week, but at this point, without any scans, and Fedex unable to locate, I'm assuming at this point the envelope is lost. This is a real PITA since, a) the original citizenship certificate is the only thing we can use to prove her citizenship to get a new passport, and they require the original and b) the supposed processing time for a new one is showing 15 months (no, that is not a typo!). The only saving grace is she is a dual citizen with Nexus, so at least she has her US passport she can use, however, we were planning on coming back to Canada in the fall, and with current restrictions, even though theoretically she should be able to enter with us on her US passport (as immediate family of Canadian citizens), I'm worried this will add to the process. Plus, I just want to have control of her actual documentation.

Given the loss of the passport and proof of citizenship though, I'm assuming I need to report this somewhere? and if so, how? I want to wait a few days to see if these turn up somewhere, as I don't want to report it lost and then find out they found it somewhere, but also don't want to leave it in case they are somewhere where they shouldn't be.

Appreciate any insight into what I should do next.