Welcome to Hawaiian!

If they cancelled the flight - you were entitled to a refund. That may be difficult to pursue at this point but you could give it a shot.

• Extra Comfort Seat purchases are non-refundable.
• Customers who have purchased an Extra Comfort Seat and voluntarily make changes to their reservation or seat are not eligible for a refund. However, if an Extra Comfort Seat is available on the new flight, the customer may secure the Extra Comfort Seat using the original form of payment.
• Customers who have purchased an Extra Comfort Seat and elect to change to a non-Extra Comfort Seat on the same flight will not be entitled to a refund of the original Extra Comfort Seat purchase.
• Customers who have purchased an Extra Comfort Seat that are impacted by a Hawaiian Airlines initiated flight and seat change, equipment change, routing change, or flight cancellation are eligible for a refund if Hawaiian Airlines is unable to accommodate the customer in another Extra Comfort Seat. The refund will be initiated by Hawaiian Airlines on the customer’s behalf.