Originally Posted by
craigthemif
Yeah. I was going to make a snide comment about [MENTION=72375]Palal[/MENTION] suggesting that VY customer service is better than FR.
Although that may be true to some extent, VY customer service is horrible, probably because far more bad things happen to VY, especially in terms of schedule/delays/staffing/etc...
So it's almost expected that in COVID times you'd see a schedule change from VY that is designed to avoid refunds / compensation.
I've gotten someone on the phone who was able to provide me with answers on VY. That wouldn't happen on FR. You'd be hard-pressed to get to someone on the phone without paying a fortune.
In case of IRROPS - you're SOL on either airline. If you have a substantial schedule change, you're probably better off on VY (more rebooking options).
I really wish all these vile airlines would just get wiped out. It's high time to get back to something normal and decent. Maybe passenger behaviour would improve in such a scenario, although this is not such a problem in Europe. It seems that the more solvent an airline is, the more vile it is.
The number of problematic flights I've had on LCCs is comparable to legacies - in both cases the absolute numbers are low. If you're on an LCC, getting a refund/rerouting is more difficult than on a legacy airlne - that's the only difference.
On-board experience is pretty much the same everywhere.