FlyerTalk Forums - View Single Post - Kirby: drop internal delay codes, blame assignment - enable holds for connecting paxs
Old Jul 3, 2021 | 8:14 pm
  #45  
fumje
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Originally Posted by drewguy
Opposite experience yesterday - inbound to IAH was late because of a late departure resulting from late-arriving aircraft. Landed about time door for connection should have closed - got text message saying I was rebooked on flight for next day and sure enough when I ran to adjacent gate for where departing flight it had already closed . . . particularly frustrating because it was (a) last flight of day to DCA; (b) last flight to IAD was already booked full; (c) next available nonstop to DCA wasn't until late the next day (now today). And we weren't only pax in situation - saw at least one at CS desk and talked to a couple more on the later flight.

So, anecdote - not sure this system worked as it should have - IAH-DCA flight arrived early anyway (10 mins) - and UA could have saved itself a hassle for at least a half-dozen pax who had to be rebooked/rerouted and inconvenienced.
If the next-day IAH-DCA flight wasn't that heavily booked, nominally it might not be that much inconvenience to UA.

Speaking of "inconvenience" to UA, did you get a Doubletree cookie on United's tab?

Last edited by fumje; Jul 3, 2021 at 9:32 pm Reason: typo
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