. . . you always have to include those pesky "human factors" "human nature" factor in to any such equation. So while it looks good on paper, you might have a company of demoralized employees that will cause you operational problems or even might deliberately inhibit production because of deep seeded resentment probably directed at perceived high paying cushy management jobs . . .

A fine excuse, but still not an acceptable explanation for why one decides to target pax who bring business to the airline for their own individual angst. This is an issue of individual character and integrity no more. no less. It tarnishes the majority of US employees who are indeed good folks trying to do the job right.

Life is an imperfect thing, and unfortunately those who follow the rules and do their job correctly are not always rewarded ( it's a hard thing for us as parents to teach our kids work ethics and character knowing that even this may not be enough to insure their success or happiness ). But character counts very much in this world regardless of what one is paid or presumes they should be paid.

I work in the health care profession where down-sizing and shrinking reimbursements have caused much havoc and discord. And to be frank, my job sucks at times. So although I'm down in the dumps on occassion, I don't take it out on my patients and I would never think of doing so. It just isn't the right thing to do no matter how much the boss or the world dumps on me.

Perhaps I'm measuring things relative to my own life experiences and expectations, but they've served me pretty well thus far. Fortunately the majority of US employees continue to bring a positive outlook to their jobs and the actions of recalcitrant employees tarnishes the efforts that these fine folks are making.

Barry