As the “New Normal” begins to emerge, I think it is vital that you document and communicate complaints as clearly and as loudly as possible. That goes for all of us

The manager is wrong. 30-60 minutes late is a reasonable patience… I’ve occasionally encountered that pre-COVID. The clerk could have assigned you to a different room, or called housekeeping and asked them to start on your room immediately. Rudeness by clerks is never acceptable.

The failure to respond to your email within a week is simply a failure by management to respond to guests. Your request for a customer service accommodation was entirely reasonable. While invoking the Satisfaction Guarantee could be considered over the top, the manager could have avoided that by honoring your reasonable request.

Only you know if it’s worth the energy to chase it down, but I’m of the opinion that it’s reasonable to keep pushing on the Satisfaction Guarantee. The hotel did not honor their commitment to you.