Originally Posted by
AccorHotels Concierge
Hello everyone,
Thanks to your feedbacks, we have contacted the MGallery Pompei hotel and fixed the issue. It is now possible to use the Suite Night Upgrade Benefit: Suites are available at the Superior rooms prices.
Kind regards,
Amy
Originally Posted by
Goldorak
Amy !!!! so nice and happy to read you here
. I hope you are doing well and that this horrible period has not been too hard for you.
It's funny because I booked this afternoon a room using SNU at this new MGallery in Pompei, before seeing Amy's response. I have to say that the request was very well handled by the Customer Service for this booking. I can confirm I booked a Junior suite for the price of the cheapest room category (Superior room). Deluxe room, the intermediate category between Superior and Junior suite was bookable on the website, to answer
nrouxel's comment above.
Now I just hope that this stay with SNU will actually happen, as this is my 4th booking with SNUs and all previous attempts had to be cancelled because of Covid travel restrictions.
Nice to see you Amy back on Flyrtalk.
I was in contact with the hotel who offered me an upgrade to a suite instead of a junior suite (only the junior suite could be booked with the reservation office) but the rate is still Deluxe room rate (which was fine for me before
Goldorak got a lower rate !)
The hotel told me they had technical issues with the reservation system, and now all rooms would be bookable (I checked this morning and it is indeed the case)