Cancel flight due to last minute family emergency
Does Spirit ever offer an accommodation on a last-minute cancellation, due to a family emergency? Friends who were in town visiting family were waiting at the airport for their flight home, when they were notified that a local family member had just suffered a massive heart attack. They tried to find a Spirit agent to report that they would not be flying out today, but there was none in sight, so they called Spirit. After explaining the situation and requesting a credit to be used for future travel, they were point-blank turned down. The fare paid was less than the 0-6 day change/cancellation fee, so that's not a viable option.
A refund is not being requested - just a credit for future travel. Any suggestions, i.e. Twitter, etc.?