Originally Posted by matxms

I stayed at SpringHill Suites in Billings last week for work, and it is the first Marriott hotel on my ‘never stay here again’ list. Problem after problem, employees loudly and publicly ridiculing Bonvoy members for expecting a clean functional hotel. Very spotty wifi, and when I mentioned to the front desk that the ethernet didn’t seem to be working, they said they don’t have ethernet, someone must have left the cable in my room. The cable that’s installed in every room…

Anyway, I did survive, but I never got an emailed bill per usual. Once the bill posted to my Bonvoy account, I noticed they charged me for 6 nights instead of the 5 that I actually stayed. I called the hotel yesterday, and they took my name and number to look into it. No corrected bill yet, anyone know how long this should take?

Originally Posted by cfischer

I had a billing error a few weeks ago. Took 3-4 days to get it fixed and 6 days to get the money back on my CC. If not resolved in a week, consider a charge back.