Originally Posted by
citiflyerUK
I’ve also gone to the manned desks only to be told I have to try the egates first, which then reject me. It is so frustrating.
If it was busy enough for anyone not to notice/or care, I always used to go straight to the e-gate reject queue. It was often quite a bit quicker than the regular queue. Although my old passport never worked in the e-gates anyway.