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Thread: Passport never works at eGates?
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Old Jun 29, 2021 | 11:58 am
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Schwann
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It could be a chip fault. Does it work in other UK airports?

There's an app you can download (ReadID) available for iPhone and Android, see if that picks up your chip. If it doesn't then it could be a fault, HMPO will (should) replace for free. Mine wasn't working in the gates and causing similar queueing issues and it was annoying me, got a free and very quick replacement.
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