Originally Posted by PilgrimsProgress

So my reservation is for next week and got a call from the hertz location today. The lady says we won't have a cargo van, you will have to make a new reservation. The prices are 6 times higher now. I said can you give me any other vehicle. She says sorry we won't honor the reservation, you have to make a new reservation. So they have vehicles available but they won't give it to me against my existing reservation. I am on hold with hertz reservations but am not optimistic. Do I have any recourse?