Originally Posted by Steph58
They need to have either a sign by the cash register stating whether or not GP points are awarded for purchases (spa, restaurant, parking, etc.). Or they should have the information listed in the binder provided in each room that describes the services available for that particular Hyatt. I always feel like it's a crap shoot whether or not I'll get points. Even if you ask at the front desk, restaurant, etc., the employees don't know.
As long as this is not the case, I'd suggest to get written confirmation by the hotel/spa that the expenses are eligible. I understand (and fully agree with you) that employees often don't know. An email to the hotel before a stay, will hopefully get answered and then contains the written confirmation that the expenses are eligible or not.