What is your Club Carlson status?
Gold
Where did you stay? (Brand, Location, Country)
Park Inn, KEF, Iceland
Were you) happy with the hotel/stay?
Good, until check out.
Which room did you book and which upgrade did you receive?
Booked standard, received standard.
Did you receive elite benefits?
Complimentary breakfast
How are the rooms?
Fine
What was good and what was bad?
Good:
Everything up until checkout.
Bad:
Check out, having to pay cash for a room reserved and paid with points.
Value for money or Gold Points? Would you return?
Would definitely not return. The customer should not be on the hook because of a dispute between a hotel and their corporate parent. Since the stay ended up being a paid stay, they should have awarded points, but they have not even done that.