Originally Posted by
skyscanner
You cancel the first segment of a transatlantic flight, you don't notify the passenger, you humiliate and frustrate the passenger with long holds that disconnect automatically after 1h, and when the passenger finally calls the "elitist" Gold line, that is the only responsive one, you tell them that they have not been persistent enough on the other lines?
BA does have a duty of care towards me. They should have been the ones calling me, apologizing for the cancellation and offering me alternatives. I should not have to spend a whole Sunday hearing their outdated "music" and their invitations to solve my issues on ba.com, which does not find any availability for re-routing.
BA at its worst!
The gold line is not elitest, it sis simply reserved for the Elite, Certainly not for the used to be elite, this is not really exclusive to BA. Its true that contacting BA is often difficult, same with many airlines, expecially in this Covid situation and also with BA having an IT meltdown.
Not too much of a stretch to understand their call centers might be a touch overloaded !
Can we chnage to title to " It is unacceptble that I cannot access a service that I am not entitled to use !"