Originally Posted by
smeng1117
First time trying to upgrade to FIRST CLASS with points. Advice please! Thanks!
I have Hawaiian airlines points 25k. Trying to upgrade ECONOMY to FIRST CLASS, HNL to JFK.I see there are 4 seats available on Expert Flyer. I called Hawaiian Airlines and they said there were none available for upgrade with points. Very confused. Thanks.
Just because you see 4 open seats, that does not mean HA has allocated any for upgraders. This is a very common practice among airlines - if they think they can sell the seat to someone paying a first class fare, they don't want to fill it with an upgrader paying a coach fare. If HA thinks they have no chance of selling a seat to someone willing to pay a first class fare, they might make it available to upgraders.