Originally Posted by skyscanner

The Twitter team said they have handed the conversation to an agent that would contact me as soon as possible. That was 4h ago and no one has.

An airline whose phone number for the entire US does not work, who understaffs its call centers to the point that no one answers after holding for 1h and whose entire reservation system fails yet still can not fix it after more than 2h is an airline who is trying to cut costs to the detriment of its customers. It's humiliating to have to deal with this new BA.