Originally Posted by
skyscanner
An airline whose phone number for the entire US does not work, who understaffs its call centers to the point that no one answers after holding for 1h and whose entire reservation system fails yet still can not fix it after more than 2h is an airline who is trying to cut costs to the detriment of its customers. It's humiliating to have to deal with this new BA.
So run your Avios balance down and then book with someone else? This is the service they choose to offer and you’re not being unreasonable by thinking it doesn’t meet your needs.