Originally Posted by
skyscanner
To have a passenger in this dire situation who calls the regular lines for hours but can not get through to anyone but the Gold line and then to snob him that he is not a Gold member anymore and just leave him to himself is terrible.
While I empathise with you, if they didn't do that then everyone would simply ring the Gold line. This would be unfair to the GCH who earnt the benefit of a priority line from their loyalty.