Originally Posted by skyscanner

BA does have a duty of care towards its passengers on cancelled flights under the UK equivalent of EU Regulation 261. Had I not looked into MMB today, I would have never known about the cancellation. To have a passenger in this dire situation who calls the regular lines for hours but can not get through to anyone but the Gold line and then to snob him that he is not a Gold member anymore and just leave him to himself is terrible.