FlyerTalk Evangelist
Join Date: Oct 2001
Location: Falkirk, Scotland,VS Red, BA Gold, HH Diamond,UK Amex Plat
Programs: Master of the Privy Purse des Muccis
Posts: 17,991
Hi,
I don't see how they could charge you the effective walk up rate for the Conrad compared to the LXR ( I could see them adjusting the rate reserved at the LXR to the rate then in effect at Conrad)- Looking at rates in mid july the LXR is c$120 per night more than Conrad so if that had been offered at first it would help ( with several thousand hh points as compensation)
I agree with FTDM that this is not acceptable ( perhaps raise it with your credit card company later) but would try again with the front desk
A bad trip advisor review might help get a response also.
Good luck!
Regards
TBS
Last edited by The _Banking_Scot; Jun 26, 2021 at 3:32 am