Originally Posted by
dgdevil
UPDATE 2: I expressed my dissatisfaction in the generic customer survey email, and actually got a response -- "we have canceled your $50 discount" - gee, harsh - "and replaced it with a $150 discount." Phew. Good people!
Base on my experience with AS, first of all, it is a decent company. Second, Twitter and other social media team have very limited power in everything. Always talk to reservation before flight, and customer care after flight, if something went wrong. They’ll try their best to make it right.