FlyerTalk Forums - View Single Post - Customer Care - How long to wait for a reply?
Old Jun 25, 2021 | 8:36 am
  #7  
myperks
10 Countries Visited
All eyes on you!
15 Years on Site
 
Join Date: Dec 2007
Location: SFO
Posts: 5,196
Originally Posted by jahason
Not looking for compensation. Just an acknowledgement would be good.

Breakfast was not ready on time a couple of times so that made me late for work.
Room was not made up on two days when I asked for this to be done daily.

Nothing major. Just minor irritants.

How do you engage the lurkers?
then what exactly are you looking for? Just some words of apologies from the property? If that’s the case, look at TripAdvisor reviews to see if the property typically have management response to comments and reviews, and you’ll probably get your words of comfort there faster there, especially since it has been a month since your inquiry. Based on your “irritants” in the days of covid travel, I would expect a very templated response.
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