Originally Posted by
yowcat
In Toronto/YYZ a Concierge staff member, at least pre-covid, was easy to find as their office is quite clearly marked. It is at the far end of Domestic/International check-in desks about 25 ft past the Super Elite check in counter. You can certainly pop your head in there and make your ask.
The Concierge office is still there in YYZ and was staffed when I was there 3 weeks ago.