Just a note regarding room rate discrepencies....

We recently had a doozy at the RI in Palm Desert, where we arrived at 2 am after a long day (and evening ) at the Colorado River. We left the following morning without getting our folio, as we got up late and had other places to go (IOW forgot). A couple of weeks go by and no stay posted on wife's MR account. Then MR VISA arrives with a 146.00 charge on a 45.00 Entertainment rate (yes, they photocopied our card on checkin). I told wife to call property, advise of overcharge, get credit, and get a copy of our folio to send to SLC. Well, she did, the credit processed the next day, the hotel took care of our stay credits with SLC and the points posted 3 days later. The only task left to work on, if necessary, is getting targeted bonus to post which hinged on this problematical stay. I'm sure they'll do fine

So, MR does it right sometimes too. And, no, we don't have status, just lowly MR VISA Silvers

I've had similar issues with Hertz, especially not getting PC's credited properly on express returns at non-gold offices, but their main office has always fixed it immediately when notified and I invariably get a letter of apology in the mail.

We all make mistakes; IMO, it's how we handle them that distinguishes us.

I hope the Courtyard in question here distinguishes itself honorably, in the end.

Pat