Originally Posted by robchow

I lost the ability to combine points online between business and personal cards; however, within the respective card types (business or personal), combine still works. I called Chase and the Rep was able to help me combine points from business to personal. I asked the Rep if he could add my personal UR card so that I could do the combining online/website so I don't have call in every time I wanted to move points. Rep couldn't do it (or maybe I didn't explain properly). Maybe I read and/or misunderstood previous posts incorrectly but isn't there a way the Rep could have added my personal UR card as an option so that I could combine without calling? If so, what key words should I use? TIA.