Originally Posted by
JJeffrey
Just give AA a call and see what the hangup is. It can sometimes take a few days to fully ticket a partner award (from on-hold or on-request) but 5 days is usually too long. Don't worry, you're not going to lose your flights, but sometimes an agent needs to check or push things along.
Very long call back times (more than 10 hours) or call back after 5 hours then 10 hours on hold!)
My original itinerary processed by a CSR and sent to me via email, which I’ve been waiting on as it has passed thru to “pending” status, now when I check aa.com with my locator number no longer lists my domestic Iberia flight (which is still an operating flight scheduled by Iberia).
How could AA have dropped the first leg of my itinerary still using the same locator number with no communication? Why is no one able to be able to correct the simple problem?
I am again waiting a most likely long callback. Problem going on for 10 days now! How can I get an experienced AA agent to sort this out?