Originally Posted by
ISTFlyer
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...By the way, I was polite to all agents that I spoke despite the high wait time so that "pesky customer" term would not apply to me. I am not one of those who shout at the agents when I wait for a longer time or when they don't get my job done.
i think you misunderstood my quip about our potential peskiness to TP's call centre staff
Politesse has little or no bearing on the annoyance we can cause TAP agents: calls covering more complicated issues frequently get transferred into oblivion, lines are cut, or calls are ended abruptly with "is there anything else i can help you with?"; and ticketing solutions arrived at may or not be implemented.
Positives are that english-speaking staff generally have a very high level of competence in the language, and some agents will go all out to help. On a recent call one went to the trouble of consulting TAP's customer-facing web pages to identify an anomaly between information given to passengers and information contained in rules displayed to agents.
In short, your the earlier experience(s) are pretty much what a TAP passenger might expect, so I'm pleased your latest interaction with the call centre worked out well.