Have 2 stays this year.

1. Hotel Allegro - Chicago......not a good stay at all. Room was the size of a closet and the bathroom...I couldn't even close the door without contortioning myself out of its path.

2. Hotel Monaco - Chicago....excellent hotel. Much better than its sibling. Room was about 400 sq. feet and nice bathroom.

Both stays credited quickly. However, I still only got 500 AS miles for one of the stays and never resolved the issue because I gave up on it after 3 months.

Complained to GM via e-mail about Allegro. The weird thing is that not only did I receive a personal reply, but the GM actually kept hounding me via e-mail like he was waiting for me to finally change my mind and admit that he was right and I was wrong. I think Kimpton GMs tend to do this as they routinely post responses to complaints posted on tripadvisor.com.

In any case, his argument was that Allegro and Monaco are two different price points for two separate clientele and that is why the Monaco was nicer than the Allegro. He didn't respond when I told him that I paid the same rate at the two hotels, but instaed came back with other irrelevant points like about how they are remodelling this year etc...

Edited to be polite