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Thread: Long call wait / delay / hold times for AA phone lines (master thread)
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Old Jun 22, 2021 | 6:35 am
  #140  
GNRMatt
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Originally Posted by dave_261
Managing a large airline isn't easy. In this case, AA is in a bind. Travelers came back faster than expected.
I have to call BS on this. Yes, managing a large company isn't easy. However, when you sell flights for the future, you better have a plan to staff accordingly. Not having enough pilots for flights you sell is just purely incompetence. There is no other word to describe ti.
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