Originally Posted by
hailstorm
There used to be laundry machines on every floor, but those are now replaced by "Laundry Services".
Apparently the only change is the wording. The response I received from the hotel:
With regards to your inquiry, we would like to kindly inform you that self-service laundry facilities are available on each floor of our hotel as before. Washing machines are available for 300 yen per load, and dryers are available for 100 yen per 30 minutes. Detergent is put in automatically, so there is no need to purchase it.