FlyerTalk Forums - View Single Post - Long call wait / delay / hold times for AA phone lines (master thread)
Thread: Long call wait / delay / hold times for AA phone lines (master thread)
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Old Jun 21, 2021 | 11:31 pm
  #138  
skylady
20 Countries Visited
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20 Years on Site
 
Join Date: Jan 2006
Location: lax
Posts: 4,056
RES agents are being forced, not asked, to work OT, because of the 4-8 hour holds. It's truly sad how this company has been mismanaged.
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