FlyerTalk Forums - View Single Post - Courtyard by Marriott New York Manhattan / Chelsea [Master Thread]
Thread: Courtyard by Marriott New York Manhattan / Chelsea [Master Thread]
View Single Post
Old Jun 21, 2021 | 6:39 am
  #6  
Out of my Element
20 Countries Visited
All eyes on you!
15 Years on Site
 
Join Date: Aug 2010
Location: Formerly Box 350, Boston Mass, Oh two one three four. Now near Beverly Hills 90210
Programs: Loyal Order of Water Buffalos
Posts: 4,362
Originally Posted by steveholt
This hotel sent me an e-mail on Wednesday that my reservation for Friday wasn't going to be honored because the hotel wasn't reopening yet and that I was being moved to the Sheraton Times Square. It's totally unacceptable to let me know this two days in advance of my reservation. Won't go back when it does re-open.
When did they find out they weren't going to be opening in time for your visit?

If they knew a week or 2 weeks or longer in advance then I agree that is bad service. But what if they only found out on Wednesday that a Friday opening wasn't happening? What would you have preferred they do?
Out of my Element is online now  
Reply