Originally Posted by
Im a new user
As I understand it, the OP and family had tickets at one point. I can't find a provision in the EU regulation under which an airline or a travel agency can take the ticket away from the passenger without the passenger's permission and without even informing the passenger of this. As I see it, you would still have a valid ticket for the flight for the purpose of the EU regulation even if the airline chooses to annotate the ticket as "invalid", "cancelled" or "nonexisting" as long as the passenger hasn't requested to annotate the ticket as such.
Yes. Probably some details are missing and the OP's rights could depend on those details.
Of course the airline is not responsible for the OTA's cancellation of a ticket. It is pretty standard operating procedure that a travel agent cancels a ticket, are you saying that airlines should keep all these alive and available just in case there was a mistake? There is zero EU261 comp due here.
Of course the OTA should not cancel a ticket for no reason. But that is between the OTA and the customer, the airline has no accountability or obligations here. Which the OP does also seem to acknowledge by blaming Travellink. Though I suspect there are a few more details that might be relevant to understand what actually transpired.