Originally Posted by
SK AAR
As far as can be understood from the post, the flight was not cancelled. For some reason the OTA had cancelled the ticket. This has nothing to do with SK nor is denied boarding. Without tickets the OP and family were not able to travel. The OP needs to clear this with Travellink (as to why the tickets were cancelled; could it be that tickets were never issued?)
As I understand it, the OP and family had tickets at one point. I can't find a provision in the EU regulation under which an airline or a travel agency can take the ticket away from the passenger without the passenger's permission and without even informing the passenger of this. As I see it, you would still have a valid ticket for the flight for the purpose of the EU regulation even if the airline chooses to annotate the ticket as "invalid", "cancelled" or "nonexisting" as long as the passenger hasn't requested to annotate the ticket as such.
Originally Posted by
SK AAR
Clearly there is more to this story. Why would the OP contact the OTA ahead of traveling to make sure that "nobody can touch this booking"?
Yes. Probably some details are missing and the OP's rights could depend on those details.