A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 102,617
Doesn't DL send damaged bags out for repair any more? For a new and good brand, they should at least try to have the bag repaired by an authorized place, which can mean sending it back to the factory.