Originally Posted by
disalex
This reminds me of almost everything in the travel game. The hotel is going to try to get away with whatever they can manage and if they tell you "sorry nothing we can do" and you quietly walk away, of course they are happy. If you scream, yell, call the diamond desk, bring on the duty manager etc they will have to do something. This is one good reason to book directly with Hilton and not a third party
This is incorrect. There are plenty of hotels that are run by ethical people. In the places I worked, we would never do what the OP describes. If you were being relocated (aka walked), we paid for your room at the other hotel. We also paid for transportation to/from that hotel (if necessary).
The never had to scream, yell, or call the chain's elite desk. We simply did the right thing without prompting.
Please don't assume that everybody working in the hotel business is unethical.