Originally Posted by Ed Artrocker

What a scam! Passengers should not be expected to check small print for involuntary downgrades when a flight is cancelled on them. If a downgrade is unavoidable surely a portion of the fare should be refunded! I wonder how many people are getting caught out by this only to find out at the airport. It would be nice to speak to someone on the phone and indeed I tried but 40 mins on hold later and no answer. I'd say I was surprised at how badly this is being handled but I'd be lying... seems pretty much bang 'on brand' for BA these days.