Originally Posted by
Ed Artrocker
What a scam! Passengers should not be expected to check small print for involuntary downgrades when a flight is cancelled on them. If a downgrade is unavoidable surely a portion of the fare should be refunded! I wonder how many people are getting caught out by this only to find out at the airport. It would be nice to speak to someone on the phone and indeed I tried but 40 mins on hold later and no answer. I'd say I was surprised at how badly this is being handled but I'd be lying... seems pretty much bang 'on brand' for BA these days.
I think the issue is related to the WTP ticket.
American Airlines does not offer Premium Economy on their domestic flights so the BA robot would automatically rebook you in Y. I don't think the BA robot is capable re-booking you on WTP on the TATL leg and Y in the domestic leg.
If you have mistakenly pressed the button, most likely, BA would have refunded the fare difference upon your request but don't expect BA IT to catch all.