Originally Posted by dchristiva

I'd be prepared to take your car rental business elsewhere. Will the agent be "re-trained" because of this? Probably. Admonished? Maybe. Fired? Not a chance.

I agree with the others who suggest that you take a more constructive approach to your complaint. I agree with your second and third requests, and your logic is sound there, but asking for someone to get fired over this is over the top.