FlyerTalk Forums - View Single Post - BA Covid-19 Flight cancellations, rebooking, and refunds | Help and advice thread
Old Jun 17, 2021 | 10:13 am
  #1625  
Ed Artrocker
 
Join Date: Jan 2009
Programs: BA Silver (OW Sapphire), UA Silver (*A Silver), VS
Posts: 154
Originally Posted by ISTFlyer
You are correct in the part that if you select one of the re-routings and accept it, you would lose your right for another free rerouting or for a free refund. So, think wisely.

If you would like to be rebooked on WTP and BA.com books you ( or shows that you would be rebooked ) on WT, rebook on the phone to be sure that you are booked on WTP.
What a scam! Passengers should not be expected to check small print for involuntary downgrades when a flight is cancelled on them. If a downgrade is unavoidable surely a portion of the fare should be refunded! I wonder how many people are getting caught out by this only to find out at the airport. It would be nice to speak to someone on the phone and indeed I tried but 40 mins on hold later and no answer. I'd say I was surprised at how badly this is being handled but I'd be lying... seems pretty much bang 'on brand' for BA these days.
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