Originally Posted by silvervknight

Wife and I stayed at Hotel Del Coronado in San Diego to take advantage of the $250 resort credit, specifically she went for a $300 spa treatment (gratuity included). She triple check that they'll charge the spa to the room... And I asked the staff too before checking out Since and even asked for a receipt. The spa treatment was the same morning as checking out, so the hotel staff said the charge probably won't post til the next day. , Interesting.. Well, the charge showed up 2 days later separately under the txn: Spa at the Del. The charge doesn't even code as travel but merchandise - general retail.
should I try to call the hotel to see if they can fix the charge to the room... we're 2 days out from the check out date now...or would I have any luck trying the amex chat to get them to manually review the charge?