Originally Posted by kcb203

Looking for any advice. Here's my timeline.

May 17--booked plane tickets to Mexico for travel on June 20. I was just outside the four-week window, so followed the website's guidance and submitted for expedited service by express delivery.
May 19--Sent in expedited passport renewal application with two-day delivery
May 21--Application delivered by post office. This is 30 days from departure date.
May 27--Date status tracker marks as received. Check deposited.
June 7--Started checking website for appointments several times per day. Can't get one.
June 8--Contacted my senator's office for assistance
June 10--Senator's office said that they reached passport office and prioritized my application
June 10-15--Continued checking status every day. Still marked as "In Process." Checked many times per day for application appointments. Called 877-487-2778 many times but always got busy signal when trying to speak to agent
June 15--Finally reached agent after getting through IVR and waiting on hold for 2 hours and 18 minutes. Agent said she can't help get an appointment and has no idea of status other than "In Process" and can't move my application to the front of the line.
June 15--Sent followup e-mail and voicemail to senator's office and am awaiting reply.

Is there anything else I can do? I live near DC. Should I go to the office in person even though they say not to without an appointment?