We would like to update you on the status of your formal complaint against Air Canada.



Today, our office took action against Air Canada by filing a complaint with a DOT Administrative Law Judge (ALJ). In the complaint, we seek civil penalties for Air Canada’s extreme delays in providing refunds to consumers. The facts of your complaint, as well as the facts from 84 other formal complaints, will be used as evidence of Air Canada’s unfair practice. You can find the DOT complaint and other related filings by going to www.regulations.gov, docket DOT-OST-2021-0073.



As a matter of administration, we will close your individual docket and consolidate all future proceedings into Docket DOT-OST-2021-0073. The details are found in the third attachment, our Notice of Administrative Action.



No action is required on your part. If you would like to file a comment or other document relating to this matter, please do so through docket DOT-OST-2021-0073. If you have any questions, please let me know.