Originally Posted by
joshua362
It seems to me that you never get vouchers when "deserved" (routinely 3-4 hours late during the schedule meltdown year of 2013) but pop up when you least expect them.
About 8 Junes ago, THREE last-of-the-day flights into ISP (from 3 FL cities) where turned around moments from landing and diverted to BWI due to inoperative runway lights at ISP. The plan was to keep everyone in the few A gate below the main food concourse (airport was empty at 11pm) for the night and continue the flights at daybreak. As I high tailed it out of there for a company paid hotel, I heard announcements of "baggage will not be offloaded", "refunds will not be given if you make your way home another way" & "we hope to find water and blankets for you".
Anywhoodles, a voucher for $85 and an apology for the less than stellar hospitality at BWI showed about a week later. I can only imagine the night the MCO planeload had...
Holy crap. I'm completely shocked that was how they attempted to handle that situation. I'd have also hightailed it to a (selfpay) hotel room as soon as they explained that plan to me. "We hope to find water and blankets for you" my arse! I'm not even sure what I'd have done if I'd needed to rent a car to head the heck home and they tried to deny me a refund.
Last edited by synergistic; Jun 14, 2021 at 9:56 pm