It seems to me that you never get vouchers when "deserved" (routinely 3-4 hours late during the schedule meltdown year of 2013) but pop up when you least expect them.

About 8 Junes ago, THREE last-of-the-day flights into ISP (from 3 FL cities) where turned around moments from landing and diverted to BWI due to inoperative runway lights at ISP. The plan was to keep everyone in the few A gate below the main food concourse (airport was empty at 11pm) for the night and continue the flights at daybreak. As I high tailed it out of there for a company paid hotel, I heard announcements of "baggage will not be offloaded", "refunds will not be given if you make your way home another way" & "we hope to find water and blankets for you".

Anywhoodles, a voucher for $85 and an apology for the less than stellar hospitality at BWI showed about a week later. I can only imagine the night the MCO planeload had...