Originally Posted by
LarryJ
That sounds very plausible to me. When we hold for connections, we are given a specific time that we can hold until. That time is based on the analysis, now from the connection saver program, of how long we can delay but still arrive on-time (enough). Without scrolling back up, I think the flight left 25min late and arrived 3min late which is consistent with holding the full amount of time.
I don't know how an agent is supposed to process upgrades in a situation like this when it is FC passengers that you've held for but who don't make it.
Generally from what I've seen the gate agent takes a couple extra minutes, comes on board with BPs for the upgrades and either finds the pax directly or deputizes a FA to get everyone reseated and then closes the door.
On the nitty gritty, not too sure -- if connection saver says hold 25 minutes, should the GA give up on the connectors at 23 minutes to push the upgrades to get the flight out at 25 minutes, or should the GA give up at 25 minutes and get the flight out at 27 minutes? (Or that is the same question you're considering?)